FAQ

It depends on the room configuration and type of audience.

For a show with numbered seats, your seat is reserved so you won't have any concerns. Because of this, most of the public decides to come to our gates just before the concert! So don't arrive too late to avoid crowds at the entrances.

For shows with fixed pricing, early arrivals choose their spot: either seated in the stands or standing on the floor near the stage. Depending on the expected artist, some fans wait in front of the Arena gates already in the afternoon.

Furthermore, when the stands are full, spectators are, for safety reasons, necessarily directed to the floor. To have a choice, again, don't arrive too late.

Each artist has their own approach to connecting with the public. Some untouchable stars disappear quickly once the show ends. Other artists, renowned or not, enjoy signing autographs, answering every question, and willingly posing for photos...

There is therefore no established rule. However, if security personnel confirm that the artist will not come, do not insist. You will wait for long minutes without even catching a glimpse of your idol!

At parking P26 located under the Arena (airport parking), the maximum height is generally 2 meters. However, level -3 accommodates vehicles up to 2.4 meters, although these spaces are available on a first-come, first-served basis and not reservable.

The maximum access height for P12 parking at Palexpo is set at 2 meters.

For all vehicles exceeding 2.4m, we recommend parking in Grand-Saconnex, near Parc Sarasin (Chemin Edouard Sarasin), and you can cross Parc Sarasin to reach the Arena.

The area behind the Arena is a logistics and private zone where only organization vehicles can park. This area is limited in space and is privatized and secured for the artist.

A drop-off zone is tolerated for people with reduced mobility at the bus stop in front of the Arena (Halle 7 / Arena stop). 

For all vehicles over 2.40m, we recommend parking at Grand-Saconnex, near Parc Sarasin (Chemin Edouard Sarasin) and you can cross Parc Sarasin to reach the Arena (approx. 5-8 minutes on foot).

The Arena has no parking. For an evening, nearby parking lots (Palexpo parking or airport) cannot be reserved.

Enter "Geneva Arena" in your GPS and do not enter an address.

If you are still lost, follow Palexpo, P12, and you will be next to the venue.

With the proximity of Palexpo and the airport, many parking options are available, but they are also highly sought after.

Depending on the situation (event at Palexpo, airport congestion, etc.), the variable message signs (orange LEDs on black background) will guide you to the appropriate parking.

Generally, we recommend using P12, under Palexpo, which has significant capacity and functional entrances/exits, or P26 (under the Arena) for people with reduced mobility.

We recommend paying the package offered upon arrival ("Event Package" button at the parking payment stations) to avoid waiting at the end of the evening to obtain your exit ticket.

Public access to the Arena is managed by the security service hired by the show organizers.
Generally, a special corridor is reserved for people with reduced mobility to facilitate their entry into the venue. Security staff will therefore likely allow you to use this access.

As with all events bringing together large numbers of people, certain difficulties can arise when many drivers leave at the same time. Parking management companies have tried various experiments to try to solve these problems. Control barriers were even opened to try to speed up the flow of outgoing vehicles, but unfortunately without success.

The congestion at the exit is generated by the excess number of vehicles on the road infrastructure and not by the parking equipment.

The simplest solution remains to wait a little at the end of the event before driving!

Note that parking P12 offers prepayment upon arrival which allows you to purchase your exit ticket at a flat rate and thus avoid the rush at the cashiers when you leave.

Yes, the Arena has outdoor food trucks (sausage, fries, crepes and churros) that are accessible before the doors open. Once the doors are open, we have several dining areas.
More info under "Prepare my visit / Food & Beverages".

Yes, you can book a table either at the Blue Bar on the 1^st mezzanine (tartare, raclette and croque-monsieur) or at the White Bar on the 2^nd mezzanine (hamburger, fries, nuggets, hot-dogs). You can contact: christophe.rinaud@geneva-arena.com

The bars open when the doors officially open. You will find the door opening time on your ticket or on our website.

Yes of course, you are allowed to enter the hall with beverages or food purchased from our bars. It is very rare for the organizer to prohibit consumption during the concert.

A search is conducted at the entrance to prevent anyone from entering the concert venue with:

Beverages:

For security reasons, the organizers' security staff will ask you to leave your drink containers (bottles, water bottles or cans) outside. Indeed, these objects, when full and heavy, could be used as projectiles. The contracts signed between the organizers and the artists clearly stipulate the prohibition of public access with these objects.

Food:
In principle, entry with a sandwich is permitted, but depending on the production's requirements, and to ensure a high level of security, some organizers prohibit entry into the venue with food.
Dangerous objects or substances that are difficult to detect could be hidden in it.

Generally, organizers provide a coat check outside where drinks and food can be stored. Cups are distributed to allow spectators to empty their bottle and enter the venue with their drink.

Entry to the Arena will always be possible if you arrive late, even after the show has started.

Only possible restriction: some artists request that latecomers be seated only between songs to avoid disturbing other spectators.

As a general rule, this is possible. However, be aware that for sold-out concerts, the organizer may restrict floor access only to people with a "standing" ticket. It is best to contact the event organizer directly. You will find the organizer's name directly on our concert page.

No, there is no elevator available for public use. We therefore recommend that you choose seats on the ground floor or in the front rows of the Arena (Blocks A to F)

It all depends on how you want to enjoy the show:

Do you want to see a performer up close? Then book the front rows (if the show has seating on the floor) from which you can enjoy a comedian's expressions or a singer's stage presence.

On the other hand, to get a better view of the entire stage, appreciate the sets and staging of a show, take a seat in the lower sections of our stands.

Whatever your choice, there are no bad seats in the Arena! Side or more distant seats are obviously sold at lower prices.

Some seated places in our stands are located behind the railings of stairway access, which causes minor obstruction. These seats are generally offered for sale by our organizers in a lower price category.

Rest assured, as in all theaters and halls with numbered seats, even-numbered seats are installed on one side of the hall and odd-numbered seats on the other side! Seats 32 and 34 are therefore right next to each other.

It depends on the room configuration and the type of audience.

For a show with numbered seats, your seat is reserved. Therefore, most of the audience chooses to arrive at our doors just before the concert!
A tip: don't arrive too late to avoid crowding at the entrances.

For shows with fixed pricing (or when the stands are not numbered), early arrivals choose their seats: either seated in the stands or standing in the floor area near the stage. Depending on the expected artist, some fans arrive at the Arena doors during the afternoon.

Also, when the stand is full, spectators are, for safety reasons, necessarily directed to the floor.
To have a choice, again, arrive early enough.

Rest assured, as in many theaters and concert halls, even-numbered seats are installed on one side of the hall, odd-numbered seats on the other side and numbering starts from the center of the hall!

Seats 2 and 4 in the same row are therefore next to each other and in the center.

The Arena has a fixed grandstand of 3,434 seats (blocks A to L).

Additional seating can be installed in the venue for certain shows (blocks R to U) :

• either, as a single unit, in a curved shape and in continuity with the existing stands, to form an amphitheater descending to the ground,
• or, divided into two sections installed laterally on either side of an ice rink or circus ring, for example.

We invite you to consult the seating maps for your show on ticketing websites for more precise information about the configuration.

The organizer is in charge of ticket sales. Consequently, the Arena does not sell concert tickets.
However, if the show is not sold out, you will be able to buy seats at the box office, in front of the venue, just before the doors open.

You will find all the necessary information regarding ticket sales for each event on the detailed pages of our program, on this website.

Even after the event has started, access remains possible.
However, depending on the type of show, you may be asked to enter the room only between pieces.
 

Tickets for people with reduced mobility are reserved directly with our organizers. You will find the organizer's name on the concert details page.

The Arena has infrastructure capable of accommodating spectators' clothing (located in the central part of the basement). However, the setup and management of the cloakroom are the responsibility of the organizer and they do not systematically organize it.

We suggest you contact the organizer of your show directly for more details on this subject (you will find the organizer's contact information on the show page).

Please note : in general, the cloakroom closes thirty minutes after the end of the show.

Items not collected from the cloakroom are stored at the Arena for a period of one month only.
Call us at 022 710 90 23 with your cloakroom ticket number to verify that we have your item and to arrange a time to pick it up at the Arena.

For logistical reasons, we cannot unfortunately send these items to you or keep them any longer.

We handle lost items in the same way.

Each artist has their own approach to interacting with the public:
Some untouchable stars disappear quickly once the show ends.
Other artists, renowned or not, enjoy signing autographs, answering every question, and willingly posing for photos...
There is therefore no established rule.

However, if security staff confirms that the artist will not be coming, do not insist. You will wait for long minutes without even catching a glimpse of your idol. 

Some simple rules are clearly stipulated in the contracts that artists negotiate with our organizers. They vary from artist to artist, but here are those that are consistently found and that the organizer is required to respect.

A search is requested at the entrance of the public in order to prevent anyone from entering the concert venue with:

• objects that may be dangerous (knives, umbrellas, helmets, step stools, folding chairs, etc.),
• audiovisual recording devices (cameras, video cameras, recorders, etc.)
• glass, PET or metal containers (bottles, water bottles, cans, etc.) that can become projectiles.
• at certain concerts, entry with food may be prohibited.

In general, organizers set up a storage facility outside where these items can be left.
Cups can be distributed to allow spectators to empty their bottle and enter the hall with their drink.

 Please consult the following link  : Prohibited Items

If your lost items are still in the Arena, our cleaning teams will likely find them and bring them to the administrative office.
You can try calling 022 710 90 23 the day after the show or send an email to objets-trouves@geneva-arena.com.

More information here: Lost and Found (objets-trouves)

Here is what the law says about entertainment:

Legal age for admission to cinema and public entertainment

3. Public entertainment

The admission age for one-off events, namely a festival, concert, opera, ball, dance evening, public celebration or other public entertainment, is set by the organizers.

Link to the law text

In practice, the age limit for accessing the Arena alone also depends on the type and schedule of the show.

We therefore recommend contacting the organizer for detailed information on this subject. (contact available on the "details" pages of each event).

Here is what the entertainment law says:

Legal age of admission to cinema and public entertainment

3. Public entertainment

The admission age for one-time events, namely a festival, concert, opera, ball, dance evening, public celebration or other public entertainment, is set by the organizers.

Link to the law text

In practice, the age limit to access the Arena independently also depends on the type and schedule of the event.
We therefore advise you to contact the organizer for detailed information on this matter. (contact available on the "details" pages of each event).

The minimum age to access our shows is set by the organizer.

For safety reasons, each person entering the Arena must have a show ticket.

If the organizer allows you to access the Arena with your 2-year-old child, it is permitted to hold them on your lap.

As a general rule, and for evening shows, teenagers under 16 must be accompanied by an adult.
However, regulations may vary depending on the type of event and especially its schedule.

We recommend consulting the detailed event pages on our website or on the ticket sales site, as the organizer often specifies the access conditions there.

As a general rule, we have the final schedules for a concert 1 week before the date. As soon as we have the schedules, we post them on our website, in the concert details. If you need the schedules well in advance, you can always try to contact the concert organizer. You will find the organizer's name in our concert details (with a link to their website).

Actually, the Arena doesn't manage the programming!
The venue can be rented by any company that wishes to organize an event there. This is why the list of shows we host sometimes seems eclectic or unevenly distributed.

No, that's not possible. The Arena has no volunteers and commitments are generally made by "word of mouth".
You can however always send your CV to christophe.rinaud@geneva-arena.com.

Our bar staff are generally hired through word of mouth. We rarely hire directly, but you can always send your CV to christophe.rinaud@geneva-arena.com.

No, we do not take interns. We are too small a team to take interns.

The lighting technicians on tour activate "fog machines" from the beginning of the afternoon. These devices diffuse a light mist into the room in which the light beams from the projectors draw volumes that contribute to the visual aspect of the show.

This fog is absolutely not harmful to health.